Everyday Operation
This page covers the routine tasks an operator performs on a Vū system every day. It assumes your system is installed and your account is set up — if not, start with the New Customer Training Guide →.
Starting Up
- Power on the display (LED wall, TV, or monitor).
- Power on the Vū Media Server PC if it isn't already on. The Vū Media Server software starts automatically.
- Wait for the Splash Screen to appear on the display. It shows the QR code, the system ID, the date and time, and the software version.
You don't need to power the system off and on every day. Putting displays to sleep at the end of the day is the recommended approach (see Ending the Day), and a schedule can wake them automatically each morning (see Automating Opening and Closing).
Connecting to a Display
On your phone, tablet, or computer, open Vū Studio at https://one.vu.studio and log in. Then connect using one of these methods:
| Method | How |
|---|---|
| QR code (fastest) | Scan the QR code on the display with your phone's camera and tap the link |
| By ID or name | Click the connection indicator (circle icon in the top bar), type the player's name or the ID shown under the QR code, and select it |
| From the Display Dashboard | Open https://one.vu.studio/dashboard — click the Vū Studio icon to go Home → Display Dashboard — and click the player |
The connection indicator tells you where you stand:
| Indicator | Meaning |
|---|---|
| Red | Not connected |
| Flashing yellow | Connecting |
| Green with the player name | Connected — your account name appears in the bottom-right corner of the display |
If the player is in Session Mode, an admin must approve you before you can send content. See Demo & Session Mode →.
Each browser tab controls one player at a time. To control several displays together, use a player group (see Working with Several Displays).
See Connecting a Player → for details.
Putting Content on Screen
| To show… | Do this | Learn more |
|---|---|---|
| A single image, video, or file | In the Asset Library, click the asset, then Play / Cast | Library → |
| A saved look you've used before | Click the scene tile in the Library | Scenes → |
| A prepared tour or presentation | Open the Experience at https://one.vu.studio/experiences and launch items from its Session | Experiences → |
| A PowerPoint deck | Upload the .pptx, Cast it, and step through slides with Presentation Controls | PowerPoint Presentations → |
| A canvas design | Open it in Canvas and click Present, or cast it to the wall | Present Mode → |
| A folder of content as a slide show | Cast the folder, then use the playlist controls | Playlists → |
To clear the display, click Stop. The display returns to the Splash Screen.
Adjusting What's Playing
- Playback controls — Pause / Resume, Stop, Volume, Brightness, and Loop appear in the right panel while content plays. See Your First Playback →.
- Device Settings — click the sliders icon (top right) for Sound, Image, Lighting, and Music controls for the connected player.
- Side remote — click the arrow tab on the right edge to open the remote. The Lighting and Macros tabs appear when your system has them configured. See Lighting → and Macros →.
Saving a Look for Later
When you have the display set up the way you like it, save it as a scene: open Save Scene, name it, choose a folder, and click Save. Next time, one click on the scene tile restores it. See Scenes →.
Working with Several Displays
The Display Dashboard (https://one.vu.studio/dashboard) is the control room for systems with more than one player:
- See every player — each player node shows a dot: green = online, red = offline, blue = asleep.
- Control a group — click a player group to connect to all of its players at once. Content you cast goes to every player in the group.
- Cast to All — sends the current content to every connected player in one step. See Cast to All →.
- Sleep All / Wake Up All — put every display to sleep or wake them together. See Sleep All and Wake All →.
- Clear All Displays — stop content on every display at once.
See Displays Overview → and Player Groups →.
Managing Who's Connected (Session Mode)
When a player is in Session Mode, admins approve and remove users from the Sessions page: https://one.vu.studio/wall-admin/sessions — click the Vū Studio icon to go Home → Sessions in the left sidebar.
| Control | What it does |
|---|---|
| Allow Access (checkbox) | Lets that user send commands to the display. Clear it to block commands while keeping them connected |
| Kick User (trash icon) | Disconnects one user |
| Kick All Users | Disconnects everyone who has not been allowed. Allowed users stay connected |
| Refresh List | Reloads the list of connected users |
See Session Mode →.
Ending the Day
- Stop any content that's playing, or use Clear All Displays on the Display Dashboard.
- Put the displays to sleep — click the connection indicator and choose Sleep, or use Sleep All on the Display Dashboard.
- On shared or kiosk devices, log out of Vū Studio from the profile menu (your avatar, top right) → Log Out.
Sleeping, rather than powering off, is the recommended way to shut down at the end of the day. It keeps the media server online so it can be woken remotely or by a schedule.
Automating Opening and Closing
Instead of waking and sleeping displays by hand, create two repeating schedule items:
- Open Scheduled Tasks: https://one.vu.studio/schedule — click the Vū Studio icon to go Home → search Scheduled Tasks.
- Click New Schedule.
- Set Action to Wake, choose the target displays (By Group or Individual), set the Start Time to your opening time, and set Repeat to Daily or Weekly.
- Click Schedule Task.
- Repeat with Action set to Sleep at your closing time.
You can also schedule content with the Play action — for example, a welcome loop that starts each morning. Players must be online for scheduled actions to run. See Scheduling →.
When Something Goes Wrong
Work through these steps in order.
| Problem | What to try | Learn more |
|---|---|---|
| Can't connect, indicator stays red or yellow | Check the ID you entered matches the one on the display; check the media server PC has internet access; refresh the browser tab | Connection Troubleshooting → |
| QR code doesn't appear on the display | Wait 30–60 seconds after startup for the software to finish loading | Connecting to Your Wall → |
| Display is unresponsive or behaving oddly | Restart the media server remotely: connect → Settings → Restart Media Server → confirm. It takes about 10–15 seconds and reconnects automatically | Remote Restart → |
| Remote restart doesn't help | Restart the Vū Media Server software on the PC itself | If Remote Restart Doesn't Work → |
| Need to check the PC's status locally | On the media server PC, press F12 to open the Operator Menu (diagnostics, display, and network status). Press F12 again to close it | Operator Menu → |
| Media won't upload or play | Check the file type and size | Media Upload Troubleshooting → |
Contacting Support
If the problem continues:
- Send logs — connect to the player, open Settings, and click Send Logs. Logs go to the Vū support team automatically. See Sending Logs →.
- Note your Wall ID — shown on the Splash Screen below the QR code.
- Contact Vū Support with the Wall ID, what you were doing, what you expected, what happened, and when:
- Email: support@vustudio.com
- Phone: +1 (888) 575-1510
- Support ticket: https://support.vu.network/tickets/new
See Get Support →.