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Sending Logs to Support

When you contact support about a technical issue, sending your system logs gives the team the information they need to diagnose the problem quickly — often resolving issues in one response instead of several back-and-forth exchanges.

What Logs Are Collected​

Vū Studio collects diagnostic logs from the Vū Media Server software, including display engine events, connection events, command processing, and any errors encountered.

Logs are stored locally on the Windows machine and are automatically rotated to manage disk space.

Sending Logs from Vū Studio​

This is the easiest method — works remotely from any device:

  1. Open Vū Studio and connect to the player
  2. Click the gear icon → Settings
  3. Click Send Logs
  4. Logs are packaged and emailed to the Vū support team automatically

Sending Logs from the Operator Menu​

If you can't connect remotely, send logs directly from the Windows machine:

  1. Press F12 on a keyboard connected to the media server
  2. Navigate to Diagnostics → Send Logs
  3. Confirm

Including Your Wall ID​

When you contact support, always include your Wall ID. This helps the support team locate your specific logs in their system. Your Wall ID is shown:

  • On the Vū Media Server software splash screen (below the QR code)
  • In Vū Studio Settings

What to Include in Your Support Request​

The more context you provide, the faster the issue gets resolved:

  1. Wall ID
  2. What you were doing when the issue occurred
  3. What you expected to happen
  4. What actually happened (error messages, what you saw on screen)
  5. When it happened (approximate time is helpful for filtering logs)
  6. Logs sent via the steps above

Send to support@vustudio.com or submit a ticket.