Uploading Media
Your Vū Studio library is where all your content lives. You can upload your own media, pull from integrated cloud storage, or browse the built-in Vū asset libraries.
How to Upload
There are two ways to get files into your library: the Add Media button, and dragging files straight onto a folder.
Using the Add Media button
- Navigate to the Asset Library at
one.vu.studio/library— click the Vū Studio icon to go Home, then click Asset Library - Click the Add Media button (➕ icon)
- Select what you want to add:
| Option | What it creates |
|---|---|
| Upload files | Upload images or videos from your device |
| Web link | Add a URL that plays in the display |
| NDI source | Add a live NDI video source |
| Text layer | Create a text overlay |
| Vū Experience | Create a structured experience with multiple assets |
- Your uploaded files appear as tiles in your library once processing completes
Standard Quality vs. High Quality
If your account has High Quality uploads enabled, the upload dialog shows a Standard Quality / High Quality toggle above the file drop area when you choose Upload files. High Quality is selected by default for these accounts.
- Standard Quality — supports video up to 200 Mbps.
- High Quality — supports video above 200 Mbps and preserves more detail from the source file, at the cost of larger files and longer processing.
If you don't see the toggle, your uploads use Standard Quality. Contact support@vustudio.com to ask about enabling High Quality uploads.
Dragging files onto a folder
You can also drag files from your computer straight into the library — and you can drop them on any folder you can see on screen, not just one particular drop target:
- Onto a folder tile or row — the files upload into that folder, whether it is a folder inside the one you are viewing or one listed on the library home page. The folder highlights as you drag over it, so you can see where the files will land before you let go.
- Onto the empty space of the folder you are viewing — the files upload into the folder that is currently open.
A toast confirms the drop (for example, "Uploading 3 files…"), which matters when you drop onto a folder you are not currently inside. From there the files go through the same processing as any other upload and appear as tiles when it finishes.
A few things to know:
- You need edit rights. You can drop into folders you own or can edit. Dropping into a folder you only have view access to is refused with "You don't have permission to upload to this folder."
- Only supported media is accepted. Anything whose format is not in Supported File Formats is ignored, with the message "Only supported media files can be uploaded." Drop the unsupported file on its own and nothing uploads; drop it alongside supported files and only the supported ones are taken.
- Folders are not uploaded. Dragging a folder from your computer does not upload its contents — open it and drag the files themselves.
- Dragging assets around inside Vū Studio is unaffected. Moving an existing asset between folders still works the way it always has; only files coming from your computer trigger an upload.
What Happens When You Upload
When you upload a file, it goes through the Media Processor — a backend service that:
- Validates the file type and codec
- Converts the file to an optimized format (MP4 for video, PNG for images)
- Generates three thumbnail sizes (small, medium, large) in WebP format
- Extracts EXIF/metadata tags for searchability
- Generates an AI embedding for visual similarity search
- Stores everything in Cloudflare R2 object storage
- Records the asset metadata in the database
This process usually takes 5–60 seconds depending on file size. You'll see a progress indicator in the library.
When an Upload Fails
If the Media Processor rejects a file, or cannot finish processing it, the upload does not become a tile. Instead, the upload's notification shows an error with a title and a message explaining what went wrong. Dismissing the notification removes it, so note the message (or take a screenshot) before you dismiss it.
Processing Errors and What to Do
| Title | Message | What to do |
|---|---|---|
| Out of Storage | Your account does not have enough storage for this file. Please delete files or purchase more storage. | Free up space or add storage — see Storage Limits and Managing Storage by Content Age. |
| Unsupported File | This file type is not supported. … | Convert the file to a format in Supported File Formats and upload it again. |
| Unsupported File | This file type is only supported up to 1080p resolution. | Export the file at 1080p or lower, or use a format without the 1080p limit (see the notes in Supported File Formats). |
| Bitrate Exceeded | This video cannot be encoded because the average bitrate exceeds 200Mbps. … | Compress the video below 200 Mbps and upload it again. This limit applies to Standard Quality; see Standard Quality vs. High Quality. |
| Unauthorized | You do not have proper permission to folder. | Ask the folder's owner for edit access, or upload into a folder you can edit. |
| Encoding Timeout | Your video could not be encoded properly. Please try uploading again. | Upload the file again. |
| Download Timeout | An optimized version of your video could not be properly generated. Please try uploading again. | Upload the file again. |
| Processing Error | Our servers had an issue processing your file. | Upload the file again. If it fails a second time, contact support (below). |
| Invalid Upload | Something went wrong with your upload because of bad input by the user. | Start the upload again from Add Media. |
If a message starts with a number in square brackets — for example [1234] — that number is an error code. Include it exactly when you contact support.
What to Send Support
Vū keeps a record of every failed upload, so support can trace the real cause from a few details. When an upload keeps failing, email support@vustudio.com or submit a ticket with:
- The error title and message exactly as shown — including any error code in square brackets — or a screenshot of it.
- The file name, and the file's size and format (for video, the codec, resolution and bitrate if you know them).
- When you uploaded it — the approximate date and time, with your time zone.
- Which quality you chose — Standard Quality or High Quality — if your account shows the toggle.
- The account and folder you uploaded into.
Supported File Formats
Images
| Format | Notes |
|---|---|
| PNG | ✅ |
| JPEG / JPG | ✅ |
| WEBP | ✅ |
| TIFF | ✅ |
| HDR | ✅ |
| SVG | ✅ |
| OpenEXR | ✅ |
| JPEG-XL | ✅ |
| HEIF | ✅ |
| ARW (Sony RAW) | ✅ Processed at up to 1080p |
Video
| Format | Codecs Supported | Notes |
|---|---|---|
| MP4 | H.264, H.265/HEVC, VP8 | ✅ |
| MOV / QuickTime | H.264, H.265, ProRes | ✅ ProRes plays back at 1080p |
| MKV | H.264, H.265 | ✅ |
| AVI | H.264 | ✅ |
| WebM | VP8/VP9 | ✅ |
| MXF | H.264 | ✅ Plays back at 1080p |
| MPEG-2 TS / PS | H.264 | ✅ |
| MPG | MPEG-2 | ✅ |
| 3GP, FLV, GXF, LXF | Varies | ✅ |
You don't need to convert video to MP4 before uploading — upload any format in the table above as-is.
Video bitrate: Standard Quality uploads support video up to 200 Mbps. High Quality uploads support higher bitrates — see Standard Quality vs. High Quality.
Audio
Music and other audio can be uploaded as library assets, then played as background music or added to a scene as an audio layer — see Music and Audio.
| Format | Notes |
|---|---|
| MP3 | ✅ Recommended |
| WAV | ✅ |
| OGG | ✅ |
Audio is stored exactly as you upload it — there is no conversion step, so the file plays back as the file you provided. The accepted list is deliberately narrow so that anything you upload plays on every kind of Vū Studio player.
Documents / Presentations
| Format | Notes |
|---|---|
| PPTX | ✅ PowerPoint |
Contact support@vustudio.com to request support for additional formats. The team actively works to expand codec and format coverage based on customer needs.
Storage Limits
Your available storage depends on your subscription plan. You can check your current usage on the Account page (profile menu → Account). When you upgrade to a Team plan, remember to switch your active profile to the Team profile to access the team's shared storage — see the Team Plan troubleshooting guide if your storage didn't increase after upgrading.
Managing Storage by Content Age
You can free up space by removing older content directly from your account.
Personal content: Open Profile → Account and go to the storage section. Choose Delete content older than and pick a date — all of your personal content older than that date is removed.
Team content (admins): Team administrators can configure automatic deletion rules based on content age, applied to both individual and team content. Once a rule is set, content older than the configured age is removed automatically on an ongoing basis, so storage stays within limits without manual cleanup.
Deletion by age permanently removes the affected content. Review the date range before confirming, and use folder sharing or archiving for anything you need to keep.
Organizing Your Media
After uploading, you can organize content into folders. See Organizing Folders → and Sharing Folders → for details on collaboration and access control.