Team Plan: Storage & Tokens Not Increasing After Upgrade

The Problem

You've upgraded to a Team plan but your storage limit and AI token balance look the same as before. Uploading media still fails with a storage limit error, or AI features still show limited token availability.

Why This Happens

When you upgrade to a Team plan, your Personal plan remains active alongside the new Team plan. Vū Studio should automatically switch you to the team profile when you join a team — but in some cases you have to select it manually. Until you switch, you're still operating under your personal plan's limits.

Think of it like having two accounts available — a personal one and a team one. The team's resources only apply when you're actively using the team profile.

How to Fix It

Switch your active profile to the Team profile:

1. Open Vū Studio at one.vu.studio
2. Find the Profile selector — it's in one of two places:
   • Top right corner of the application (near your avatar)
   • Bottom left corner of the sidebar
3. Click the profile selector and choose your Team profile
4. Your storage, tokens, and team features will now be active

Vū Studio remembers your selected profile between sessions, so you only need to switch once.

What Changes When You Switch to Team Profile

Feature	Personal Profile	Team Profile
Storage	Personal plan limit	Team's shared storage pool
AI tokens	Personal allocation	Team's shared token pool
Folder sharing	Individual sharing only	Team-wide folder access
Player groups	Personal only	Shared across team
Themes	Personal only	Shared across team

Still Not Working?

If you've switched to the Team profile and storage or tokens still seem incorrect:

1. Try refreshing the browser (F5 or Cmd+R)
2. Log out and back in to clear any cached session state
3. Contact support at support@vustudio.com or call +1 (888) 575-1510